research working technology transition
Disruptive innovation is born from behaviourally & culturally synergetic cutting edge technology that is inherently integrated into our core undertakings. It is the intersection of Breakthrough Technology, Business Needs, and Behaviour of people, businesses, cities, cultures, etc.
Along with the necessity for the technology to be in tune with business needs [Business], this also inherently places the humans-in-the-loop and further key necessities for the technology arise: 1) Sensing & Perception [Breakthrough Tech], 2) Human Robot Interaction [Breakthrough Tech / Behaviour], 3) Working Technology Transition [Behaviour].
3) Uptake [Behaviour]; people inherently habituate (become desensitised) and this typically leads to rejection (ignoring the technology) or addiction (which is often unhealthy). This must be navigated to drive successfully deployment and sustainable utilisation.
This one is interesting, and it’s easiest to space out by taking a negative view. People get desensitised to things over time (habituation). This can happen at different rates and to different extents. For instance, something could work really well, but in a matter of days everyone is completely used to it and it works nowhere near as well as it previously did.
On top of this is there is rejection. This can be more active (smash everything!) or more passive (ignore everything), and again this happens at different rates and to different extents.
In a simple narrative, and forgive me for the holes in this story, technology gets released and we either want to smash it straight away or after a bit of exposure we just start to ignore it.
Now this doesn’t always happen, we all can think of those couple of examples that we just love more and more and use more and more as time goes on – sometimes this swings all the way to addiction and we are back in the negative space though – but there is a sweet spot!
This research stream focuses on just that! Why do some deployments end with negative habituation and rejection or addiction, while others elicit positive habituation and… 'healthy addiction' maybe? More precisely, this research focuses on how we make the chance of ending up in category B more likely! How good is a great idea if everyone completely refuses to use it?
*This is an emergent research stream for me, and today is today. Today I have a few publications
and activities in progress/production/press, and a reasonable chunk of my research engagements
at Stanford and UTS focus on various aspects and perspectives around this… I don’t have
anything to point you at this very second, but stay tuned!
Dr Nathan Kirchner HRI Roboticist